People are the main priority to Papa John’s CEO, Steve Ritchie. They of course include the customers who buy Papa John’s products, franchisees who run the restaurants, pizza makers, cashiers, delivery personnel and the many other team members who keep operations at Papa John’s running smoothly and professionally. By extension, what affects the workers and the company, also affects their families and the communities in which they live, and so these too are very important.
Steve Ritchie understands it’s essential to hear from those who are such an integral part of the Papa John’s organization. That’s why he recently visited Papa John’s stores in several cities across the U.S. to listen and learn from the people who are so vital to the business. He knows that without them, there would be no business.
Steve Ritchie heard from the franchisees who expressed how they considered their teams as part of their families. He heard about their deep roots in their communities and their support of the organizations in their neighborhoods. He listened to the sometimes challenging communications the team members have had with customers and efforts to regain customers’ trust. Throughout these thought-provoking interactions, Steve Ritchie was inspired that he and the Papa John’s team shared a renewed and optimistic focus on improvement. There was anticipation about moving forward with positivity and purpose. Papa John’s realizes each individual in the company has a significant role. During his visits, Steve Ritchie learned that everyone on the team was excited about making the future of Papa John’s the best it can be. Ritchie wrote an apology letter to its customers as per Yahoo Finance.
The listening doesn’t stop with the visits, as Steve Ritchie will continue listening, learning and being motivated by the Papa John’s team and its customers. He is focused on being responsive to feedback and new ideas. He is excited about continuous improvement and meeting challenges. Papa John’s (@PapaJohns) is committed to providing great food and outstanding service to the marketplace and making it a place where customers, team members, franchisees, their communities, families and other stakeholders are heard and respected.